Refund & Replacement Policy

Thank you for shopping at Nimm Cart. We want to ensure that your products arrive in perfect condition. Please review our policy below for damaged, defective, or incorrect items.

  1. Replacement Eligibility & Timeframes We accept return and replacement inquiries for items that arrive in any of the following conditions:

  • Damaged or Broken: Item arrived physically damaged during transit.

  • Defective or Non-Functional: Product does not work as intended upon arrival.

  • Incorrect Item Received: Received a different size, color, or product than ordered.

  • Missing Items: Missing parts or items from your package.

Claim Timeframe:

  • Within 7 Days of Delivery: Eligible claims receive a free replacement with no extra charges.

  • Within 30 Days of Delivery: General inquiries and complaints are processed up to 30 days post-delivery (requests past 7 days may be subject to additional shipping/handling fees).

  1. Proof Required To submit a replacement claim, please email us at support@nimmcart.com with:

  2. Your Order Number.

  3. A brief description of the issue.

  4. A clear video or photos demonstrating the damaged/defective product along with a picture of the shipping label on the package.

  5. Replacement Options Once your proof is reviewed and approved, your replacement will be handled via one of the following methods:

  • Direct Dispatch: A replacement unit will be dispatched directly to your original shipping address.

  • Return Pickup / Reshipment: We may provide instructions to ship the item in its original box with all accessories back to our warehouse before sending out a replacement.

  1. Non-Returnable Items

  • Final sale or clearance items.

  • Items damaged due to improper handling, normal wear and tear, or customer misuse.

  • Claims submitted after 30 days from the delivery date.

  1. Contact Us For any return or refund inquiries, please contact our support team at support@nimmcart.com.