Refund & Replacement Policy

Thank you for shopping at Nimm Cart. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns & Refunds

Eligibility Window: You have 30 days from the date of delivery to request a return and refund.
Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods.

2. Replacements & Exchanges

We replace items if they arrive defective, damaged, or if the incorrect item was sent.
If you need to exchange an item for the exact same product, please submit a request to our customer support team with photographic proof of the issue.

3. Return Shipping

Customers will be responsible for paying their own shipping costs for returning items unless the return is a result of our error (e.g., you received an incorrect or defective item).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. How to Initiate a Return or Replacement

Contact our support team at your support email address with your Order Number and details about the product you would like to return or replace.
We will provide you with the return shipping address and detailed instructions.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Contact Us

If you have any questions on how to return your item to us, please reach out to us at your support email address.